Privacy Policy

Diqal ——
Our online stores process privacy-sensitive data, or personal data. We attach great importance to the careful handling of personal data. Therefore, we process and secure personal data with care. – Diqal

Diqal is responsible for data processing. In this privacy statement, we explain what personal data we collect, use, and for what purposes. We hope you will read this statement carefully. If you have any questions, please feel free to contact us.

1. Conditions for processing personal data
When processing personal data, we comply with the requirements of privacy legislation. Specifically for you, this means that we consider the following points important and therefore comply with them:

We clearly state the purposes for which we process personal data. You can read more about this later in this privacy statement.
We limit the collection of personal data to only data that is necessary for legitimate purposes;
We ask for your explicit consent to process your personal data in cases where special permission is required;
We always take appropriate security measures to protect your personal data, and we also require this from parties who process personal data on our behalf. Where necessary, this is laid down in separate "processor agreements";
We make it possible for you to view, correct or delete your personal data at any time.

2. Use of personal data
When you use our online store, we obtain certain information about you. This may include personal data. We only store and use the personal data you provide directly, in connection with the service you request, for example, when checking out an order.


We use the following data for the purposes stated in this privacy statement:

Email address
Name and address details
Phone number
Billing address
Email address
Payment details
IP address

2.1 Register
Certain parts of our online store require you to register to use certain features. After registration, we store the personal data you provide. We store this information so you can use our services without having to provide it again. We may also use it to contact you regarding the execution of the agreement, such as the agreed obligation to deliver the products in your order or to answer your questions.

Your first name, initials,
surname
email address
password

We will not share your registration and agreement fulfillment information with third parties unless this is necessary for the execution of the agreement you enter into with us or if legally required. In the event of suspected fraud or misuse of our online store, we may be asked to provide personal data to the competent authorities.


2.2 Processing orders
When you place an order with us, we use your personal data to process it. If necessary for proper processing, we may also share your personal data with third parties. We only do this with parties with whom we have a data processing agreement. This way, you can trust that these parties will handle your personal data as you expect. You can read more about this later in this privacy statement.

In addition to the data for an account, we ask for the following data:

Street name
House number
Postal code
Place of residence
Phone number
Orders will be further stored with the following data

Date and time of order
Order number
Order number
Invoice number
Total amounts
Delivery information
Delivery costs
Payment information
IP address
2.3 Use of contact form and newsletter
We offer the option to ask questions through a contact form in our online store. This contact form also asks you to provide information to help us process your inquiry. You choose which information you provide. The information you send us is deleted within 30 days by default and otherwise retained for as long as the content of your message suggests it is necessary for a complete response and handling of your inquiry.

When sending messages via the webshop, we use the following data:

Name
Email address

We also offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to easily unsubscribe. Your email address is automatically added to our email software database, which ensures the secure handling of your personal data under a data processing agreement.


2.4 Data stored and accessible through your account dashboard
Our portal provides you with access to a management environment where you can set, specify, change, and theoretically even anonymize information such as address details.

The following data is stored in your account and is also visible to you.

Orders, including the data required for processing
Invoices, including the data required for processing
You can always submit an additional request to change or delete data. For questions about our privacy policy, you can contact us at any time using the information below.



3. Advertising
In addition to the information on our website, we can also inform you about our new products and services by email, social media, push notifications, phone, or other communication methods. Fortunately, this only happens when you have given your explicit consent, and you can withdraw this consent at any time.


4. Publication
By default, no data is published when using our online store. If this happens, you choose which information to publish; for example, likes or followers of our social media channels.



5. Disclosure to third parties
We may engage its group companies and other parties to process your data. To the extent these other parties process data for {company name}'s services, they do so as processors, and we have an agreement with them. To the extent these other parties determine the purposes and means of processing data themselves, they do so as controllers. This also means they must have a legal basis for processing your data. We are not responsible for the processing of your data by these parties. This privacy statement does not apply to them.



6. Cookies
Our online store uses cookies. When you first visit our store, you'll see a message explaining why and what we use these cookies for. We use functional and non-functional cookies. We always ask your permission for the use of non-functional cookies; if you do not give your consent, we will not use them. We explain our use of cookies further via this {link}.

Functional cookies can also be disabled in your browser. Please note that this may cause our website to no longer function optimally.



7. Google Analytics
We use Google Analytics to track how visitors use our online store. We have a data processing agreement with Google to govern the handling of our data. Furthermore, we have not permitted Google to use the obtained Analytics information for other Google services. Finally, all IP addresses of measured traffic are anonymized.



8. Security
We take careful security measures to limit misuse of and unauthorized access to personal data. These measures are part of our processes and are reviewed periodically.



9. Retention periods
The personal data described above will be retained for as long as necessary to process your orders, including warranty claims. After that, your data will be retained for a maximum of one year for the statistical purposes described. The data will then be deleted unless there is a legal obligation requiring longer retention (such as the seven-year tax retention period for payment data).



10. Third party websites
Our shop also contains links to third-party websites, and you'll be referred to our website. While we carefully select and monitor these relationships, we are not responsible for the processing of your data through these websites. This privacy statement does not apply to them.



11. Changes to this privacy statement
We reserve the right to make changes to this privacy statement.



12. Accessing and changing your data
After logging in to your account in our online stores, you can view the information we have on file. You can request that data be changed or deleted. For questions about our privacy policy, you can contact us at any time using the information below.



13. Dutch Data Protection Authority
We are happy to help you if you have any questions about the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Dutch Data Protection Authority about our processing of your personal data. You can contact the Dutch Data Protection Authority for this purpose.



14. Our contact details

Diqal
Torenlaan 5B 1402 AT
diqalbusiness@gmail.com